Firehouse Subs

Smart spending

By Restaurant Business Staff on Dec. 01, 2009

The August 2009 NRA expectations Index reported that “45 percent of restaurant operators plan to make a capital expenditure for equipment, expansion or remodeling in the next six months.” Whether that prediction comes true remains to be seen. But this year’s crop of new products puts the emphasis on helping operators maximize every dollar.

Consumer Trends

The 10 most craveable chain sandwiches

By Lizzy Freier, Dora Meza and Michelle Zalesny on May 30, 2017

Customers reveal which chain subs spark their strongest yearnings.

Financing

25 top limited-service chains in sales and satisfaction

By Restaurant Business Staff on May 22, 2017

A restaurant chain's sales don't always reflect customer satisfaction, and vice versa. Here, we rank the leading limited-service chains using a formula that includes financials, consumer satisfaction and value.

Cashless continues to draw converts

By Peter Romeo on Apr. 27, 2017

The ranks of restaurants refusing to accept bills and coins is steadily growing, with both one-offs and chain giants testing new ways of speeding service.

Consumer Trends

7 lessons for engaging consumers

By Sara Rush Wirth on Apr. 13, 2017

Customers want brands to connect with them personally, both inside the four walls of a restaurant and out. The challenge now is how to figure out the ‘where’ and ‘how’ that creates an impact.

7 issues on restaurant leaders’ minds

By Peter Romeo on Apr. 11, 2017

More than 1,000 top-level chain executives came together to compare approaches to common problems and opportunities. The resulting discussions at the Restaurant Leadership Conference covered a lot of ground, including the latest challenges in building off-premise sales.

Financing

Drive-thru of the future

By Dina Berta on Feb. 07, 2017

We’ve seen the drive-thru of the future and it is easier, faster and friendlier.

Operations

Real estate priorities beyond location

By Dina Berta on Feb. 07, 2017

As more fast-casual concepts see the volume benefits of a drive-thru, finding the right locations may get trickier.

Operations

Drive-thru packaging with integrity

By Restaurant Business Staff on Feb. 07, 2017

Consumers expect food from the drive-thru to be just as tasty and fresh as food eaten in the restaurant. Packaging is key to delivering on that expectation.

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