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operations

Technology

As third-party delivery booms, some restaurants pump the brakes

 By Joe Guszkowski on Jan. 30, 2026

Many operators say they are trying to reduce their reliance on services like DoorDash and Uber Eats as they look to improve their profit margins. But the apps can be difficult to quit.

Workforce

Ruby Tuesday faces backlash after firing manager on Christmas

 By Joe Guszkowski on Jan. 27, 2026

In a viral TikTok post, the longtime employee said he was fired after closing his restaurant early on Christmas day. The casual-dining chain defended the decision.

Operations

A year after the Los Angeles fires: One restaurant's story

By Lisa Jennings on Jan. 23, 2026

Duke's Malibu survived the catastrophic wildfires, only to be destroyed by a mudslide weeks later. With reopening finally in sight, here's how this iconic restaurant survived.

Financing

Famous Dave's wants to put more restaurants under one roof

By Joe Guszkowski on Jan. 21, 2026

The casual-dining barbecue chain is co-branding with sister concepts Papa Murphy’s and Cold Stone Creamery with the goal of generating more sales from the same footprint.

Operations

Jeff’s Bagel Run: How a 26‑Unit Brand is Rewriting the Bagel Experience

Sponsored content from our partner Jeff's Bagel Run on Jan. 13, 2026

In a category long defined by tradition more than transformation, Jeff’s Bagel Run is quietly reshaping expectations of one of breakfast’s most iconic foods. With 25 open locations across Florida, Nor...

Operations

Hi Neighbor Hospitality Group blends front- and back-of-house expertise to deliver what today's diners want

By Patricia Cobe and Bret Thorn on Jan. 06, 2026

Menu Talk: Partner Tai Ricci shares how the group’s five restaurants craft their menus, service and team culture to cultivate regulars and build success.

Workforce

Red Lobster lays off about 200 restaurant employees

By Joe Guszkowski on Dec. 17, 2025

The casual-dining seafood chain said the job cuts affected less than 1% of its workforce and are intended to streamline operations and pave the way for long-term growth.

Operations

Catering to special dietary needs with RATIONAL

Sponsored content from our partner RATIONAL on Dec. 15, 2025

When UNREFINED meal prep started in Cleveland back in 2021, they needed help ensuring consistent quality for their clientele: people with special dietary needs.

Food

Elevate the dining experience and boost loyalty with beloved brand names

Sponsored content from our partner Kraft Foodservice on Dec. 15, 2025

In order to remain competitive, operators must stock brands customers know and love to showcase why diners should visit one establishment instead of another and to highlight value.

Operations

Need to cook for 4,000 people a day? These chefs use RATIONAL technology

Sponsored content from our partner RATIONAL on Dec. 01, 2025

Chefs at the Sea Pines Resort on Hilton Head Island, South Carolina use RATIONAL equipment to streamline their multi-outlet kitchen operations.

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