Operations

Hi Neighbor Hospitality Group blends front- and back-of-house expertise to deliver what today's diners want

Menu Talk: Partner Tai Ricci shares how the group’s five restaurants craft their menus, service and team culture to cultivate regulars and build success.

To earn her own way through theater school in Philadelphia, Tai Ricci bussed tables at one of Stephen Starr’s restaurants. With her naturally outgoing personality and drive, she moved up the ranks to become a high-earning server and realized the restaurant business was her true calling.

That calling took her to LA and eventually San Francisco, landing at one of Michael Mina’s restaurants and meeting up with Ryan Cole and Chef Jason Halverson. Over lunch one day, the three came up with a plan to open their first restaurant. Twelve years later, the partners lead Hi Neighbor Hospitality Group in the San Francisco area and operate five diverse independent restaurants that have become neighborhood favorites.

Ricci oversees events and people operations for the group, developing a vibrant team culture that fosters growth and creates a workplace where the next generation of hospitality professionals can thrive. But she also has a keen sense of what diners are seeking in restaurants today, and the group’s concepts including Trestle, MAMA Oakland and The Vault Steakhouse deliver on that with their menus, ambience and service.

Listen as Ricci shares how her love for hospitality has shaped Hi Neighbor’s restaurants into dining destinations admired by guests and team members alike. 

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Menu Talk is a collaboration between Restaurant Business Senior Menu Editor Pat Cobe and Bret Thorn, senior food & beverage editor of Nation’s Restaurant News. You can subscribe to it wherever you listen to podcasts.

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