Starbucks

Teens name their top 5 restaurant chains

By Peter Romeo on Apr. 11, 2018

The new heart throb: Chick-fil-A.

This week’s 5 head-spinning moments: Glittering change

By Peter Romeo on Apr. 12, 2018

Woe to the restaurant that won't change with the times. But some recent results of social and business pressures were real head-scratchers, including developments at Sonic and Starbucks.

Operations

Starbucks to close all U.S. units for racial-bias training

By Heather Lalley on Apr. 17, 2018

The half-day training, to be held May 29, follows widespread outrage after the arrest of two black men accused of trespassing by chain employees.

Leadership

Roy Rogers names former Dunkin' Brands exec to senior team

By Peter Romeo on Apr. 19, 2018

Jeremy Biser moves to the EVP role from Dunkin' Brands.

Consumer Trends

5 chains with the most improved consumer satisfaction

By Heather Lalley on Apr. 20, 2018

Which brands have shown the most progress in consumer satisfaction scores in the last year?

Marketing

This week's restaurant nightmares: Real or fake?

By Peter Romeo on Apr. 24, 2018

Some of the industry's biggest names were smeared this week by developments that seemed too far-out to be true. That's because they weren't. Except for those court developments.

Operations