Photograph courtesy of Flemings
Despite struggles in the full-service segment, top steak chains Fleming's Prime and Ruth's Chris managed to stand out by offering top-notch service and hospitality.
| Steak | Service & Hospitality | Unit Appearance & Ambiance | Food & Beverage | Convenience & Takeout | Value | Overall Score |
|---|---|---|---|---|---|---|
| Fleming's Prime Steakhouse | 72.2% | 67.0% | 61.1% | 59.6% | 50.5% | 62.0% |
| Ruth's Chris Steak House | 75.1% | 65.9% | 60.4% | 58.7% | 46.5% | 61.1% |
| The Capital Grille | 69.5% | 60.6% | 54.3% | 54.7% | 46.7% | 56.3% |
Source: Technomic Ignite consumer data; scores represent the percentage of respondents who strongly agree with the statements, on a scale of 1 to 5.
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