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The latest news and trends in restaurant technology
Technology

Restaurants sound the alarm over 'review bombing'

 By Joe Guszkowski on Dec. 19, 2025

Scammers are flooding restaurants with fake Google reviews in hopes of scoring a ransom. The search engine recently launched a new process for cracking down on extortion.

Technology

The biggest restaurant tech stories of 2025

 By Joe Guszkowski on Dec. 18, 2025

The year was defined by acquisitions, AI and automation, with big players like DoorDash, Olo and Wonder dominating the headlines.

Technology

DoorDash is testing a restaurant discovery app called Zesty

By Joe Guszkowski on Dec. 16, 2025

The app uses AI to recommend local restaurants, with a focus on going out rather than ordering in. It’s live now in New York City and San Francisco.

Technology

Restaurant loyalty programs are facing a big test

By Joe Guszkowski on Dec. 15, 2025

Tech Check: Many brands in desperate need of traffic are turning to their loyalty programs. Can they do enough to move the needle?

Technology

DoorDash and Uber sue NYC over up-front tipping requirement

By Joe Guszkowski on Dec. 12, 2025

The rival delivery apps are challenging a new law that will force them to ask customers to tip at checkout, rather than after a delivery is completed.

Technology

'Agentic commerce' holds pros and cons for restaurants

By Joe Guszkowski on Dec. 11, 2025

AI agents that can order and pay on customers’ behalf could help restaurants convert more orders. But they also raise questions about security and bias, a new report says.

Technology

5 restaurant tech predictions for 2026

By Joe Guszkowski on Dec. 08, 2025

Tech Check: We envision more acquisitions and AI for restaurant tech in 2026. And we think this restaurant brand will start a podcast.

Technology

On Black Friday, a glimpse at how AI shopping might impact restaurants

By Joe Guszkowski on Dec. 01, 2025

Tech Check: AI-driven retail traffic surged on the big online shopping day as more consumers used AI to help them find and buy gifts. Could the same thing play out for restaurants?

Technology

What we guessed wrong, and right, about restaurant tech this year

By Joe Guszkowski on Nov. 24, 2025

Tech Check: We began the year with five bold predictions about restaurant tech. Here’s how we did, and what we learned from our mistakes.

Technology

DoorDash is sued over recent data breach

By Joe Guszkowski on Nov. 24, 2025

A proposed class-action lawsuit argues that the delivery company put users at risk of identity theft by failing to protect their personal information. DoorDash called the suit meritless.

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