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Shake Shack

Marketing

Truffles are back at Shake Shack

 By Lisa Jennings on Sep. 11, 2024

The fast-casual burger chain is bringing back the Black Truffle Burger with melted gruyère and crispy sweet onions.

Operations

Shake Shack reinvents the labor deployment model

 By Lisa Jennings on Sep. 05, 2024

The burger chain joins a growing number of fast-casual chains using AI-driven technology to better manage staffing.

Operations

Shake Shack to close 9 underperforming units

By Lisa Jennings on Aug. 28, 2024

The restaurants to be shuttered are in California, Ohio and Texas. The company blamed changes in the trade areas and cannibalization from its nearby restaurants.

Technology

Shake Shack to offer robot delivery in Los Angeles through Uber Eats

By Lisa Jennings on Aug. 14, 2024

With labor costs rising, the automated delivery carts on wheels are gaining acceptance.

Financing

Shake Shack's new CEO Rob Lynch plans to push speed, value and drive-thrus

By Lisa Jennings on Aug. 01, 2024

In his first Shake Shack earnings call, CEO Rob Lynch outlined plans for the next phase of growth. He is focused on operations and making the premium fast-casual brand a more frequent choice for guests at all income levels.

Operations

Former Inspire Brands exec Stephanie Sentell named COO of Shake Shack

By Lisa Jennings on Jun. 17, 2024

The former SVP of operations for the Dunkin' and Arby's parent will oversee Shake Shack's company-operated U.S. restaurants.

Financing

Shake Shack steps up marketing to keep customers from fleeing to cheaper options

By Lisa Jennings on May 02, 2024

In the last earnings call for outgoing CEO Randy Garutti, the fast-casual chain said traffic was down 2.1% in the first quarter, though trends were improving into Q2.

Food

Shake Shack pokes Chick-fil-A by giving away antibiotic-free chicken sandwiches

By Lisa Jennings on Apr. 08, 2024

Available on Sundays throughout the month of April, the promotion attempts to draw attention to Shake Shack's commitment to using chicken raised without antibiotics.

Financing

In hiring Rob Lynch away from Papa Johns, Shake Shack enters a new era

By Jonathan Maze on Mar. 22, 2024

The Bottom Line: The fast-casual burger chain chain lured one of the restaurant industry’s up-and-coming chief executives with $7.3 million in signing bonuses and stock awards.

Leadership

Shake Shack names Rob Lynch CEO

By Jonathan Maze on Mar. 21, 2024

The fast-casual burger chain is plucking the Papa Johns chief executive to take over for Randy Garutti in May. Ravi Thanawala will become the pizza chain’s interim CEO.

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